This Cancellation Policy forms part of, and is governed by, our website terms and conditions. Capitalized terms below are defined within our website terms and conditions.
Cancellation Policy – Cancellations by You
When You book services from Your Supplier via Our Website, You accept and agree to the cancellation policy set out below in addition to any terms and conditions that Your Supplier may apply to Your booking.
- Cancellation Within 30 Days of Booking: In general, where You cancel Your booking for any reason (or no reason) within 30 days of the date upon which You make that booking You shall receive a full refund of the Deposit less any Service Fees. The only exception to this is that You will not be entitled to any refund of the Deposit, the Service Fees, or the remaining balance for Your booking where you seek to cancel Your booking and Your Event Date is within 30 days.
- Cancellation After 30 Days of Booking: In general, if You cancel Your booking after 30 days, You will not be entitled to receive a refund of Your Deposit, or the Service Fees, but You will not be obliged to pay the remaining balance. The only exception to this is that You will not be entitled to any refund of the Deposit, the Service Fees, or the remaining balance for Your booking where you seek to cancel Your booking and Your Event Date is within 30 days.
- Cancellation Within 30 Days of Your Event Date: You will not be entitled to any refund of the Deposit, the Service Fees, or the remaining balance for Your booking where you to cancel Your booking and Your Event Date is within 30 days.
- Non-Payment of Remaining Balance: Where We are unable to take payment for the remaining balance of Your booking and Your Event Date is within 30 days, Your booking will be cancelled and You will not be entitled to any refund of the Deposit, or the Service Fees.
The Service Fees of 3% of the Deposit, and 3% of the remaining balance, are non-refundable in any circumstances.
If You wish to make a change or a cancellation to a Booking, You should contact Us as soon as possible on [email protected] to inform Us of Your new requirements.
If You wish to change Your Booking, this may, in some cases be considered to be a cancellation of Your booking and the cancellation policy set out above will then apply at the discretion of Your Supplier. Any changes You make less than 48 hours before Your Event Date will be treated as a cancellation, other than with the explicit approval of Your Supplier.
Cancellation by Your Supplier – Our Cancellation Guarantee
In the unlikely event that Your Supplier cancels Your booking, You will be offered the choice of a refund, or a replacement Supplier in accordance with this paragraph. Where We are able to do so, and provided we have at least 24 hours’ notice from Your Supplier, wedissimo will offer You with an alternative Supplier of similar quality (“Replacement Supplier”) at Our discretion who is available on Your Event Date. Where a Replacement Supplier’s fees are more than the fees charged by Your Supplier, You will not be required to pay any additional fees. Where a Replacement Supplier’s fees are less than the fees charged by Your Supplier, You shall receive a refund of the difference. If Your Supplier cancels and We are unable to offer You a Replacement Supplier (provided We have at least 24 hours to find one), You will receive a full refund from Your Supplier, and We will also pay You an additional amount equal to the total booking fee for Your booking as a goodwill gesture towards Your honeymoon. In any event, We will try really hard to find You a suitable Replacement Supplier. Where You accept a Replacement Supplier, You will have a direct contract with that Replacement Supplier, and should discuss any specific requirements with that Replacement Supplier. Our role will remain that of an intermediary introducer, even in the event we offer You a Replacement Supplier.
Cancellations Due to Events Beyond a Party’s Reasonable Control
A booking may be cancelled due to an event which is beyond the reasonable control of Your Supplier, for example: extreme weather conditions, government actions, war, terrorism, riots, strikes, epidemics or pandemics, and acts of God. Where this happens, the cancellation policy above no longer applies and You will not be entitled to any refund and the cancellation terms above shall not apply. Neither You nor Us shall be in breach of this agreement nor liable for failure to deliver services or for a delay in the provision of services if and to the extent that such delay or non-delivery is due to such an event. That said, where Your Supplier is unable to attend Your wedding due to their ill-health, or an event beyond their reasonable control, wedissimo will use Our commercially reasonable endeavours to find You a replacement Supplier of comparable quality, where there is sufficient time to do so.