With so many parts to a wedding there are lots of questions you’ll have for your wedding suppliers. Unfortunately from time to time you may have someone that just doesn’t respond, and sadly that can happen with wedding photographers too.
What to do about unresponsive photographer?
When Hiring
If you are looking for a wedding photographer and have shortlisted a few, the next step is to get in touch with them by dropping them a message. Many photographers will get back in touch with you within 24-48 hours. Remember they could be at a wedding all day till late.
But what if they don’t? If they don’t get back to you there is of course that chance your message has gone into spam. Most photographers will keep an eye on their spam folder, however if you really want to hear from then perhaps try booking a video call with them.
If you have messaged and called but just not hearing anything back, then you may want to think about ruling them out. They may shoot the best wedding photos in the world, but if you don’t have confidence in them getting back to you or feel like you will have to keep chasing them they might cause you stress and anxiety closer to your big day.
After paying the deposit but before the wedding
So you have hired a wedding photographer and as the big day gets closer and closer you find your wedding photographer has become less responsive or just isn’t getting back to you.
Any professional wedding photographer should get back to you with a few days, even if it is just an email to let you know they are away and will get back to you next week for example.
So from email it is best to try and give them a call, leave a voicemail asking them to get back to you before a certain time or day. By setting a timescale it will force them to take action and make a note that they should get back to you.
If you have not heard anything back via phone or email then give wedissimo a call on 0203 6685499. If we call them they usually get back to you pretty quickly.
Steps to take:
- Message again from a different email address
- Try calling them
- Call wedissimo
After the wedding my photographer won’t give me my pictures
If you have had your special day and patiently waiting for your photos, then don’t expect them the next day. It can take a few weeks for them to be professionally edited. Check out our article – How long does it take to get your Wedding Photos back?
The photographer will have specified how long it takes to provide the final photos in their listing. If you have been waiting longer than this then first ask for an update. If you don’t get a response then call wedissimo. We’ll find out what is going on.